FAQ

How long does shipping take?

Shipping times depend on the product location.

Products shipped from the United States:

Products shipped from China:

Please note that delivery times may vary slightly during holidays or peak seasons.

How much does shipping cost?

We offer standard shipping for $6.99 on most orders.

Shipping fees will be displayed at checkout before payment.

How can I track my order?

Once your order has been shipped, you will receive a tracking number via email. You can use the tracking information to monitor your shipment status.

Do you ship internationally?

Yes. We ship to many countries and regions worldwide. Available shipping options will be shown during checkout.

⸻

Dolls & Doll Clothes

How do I know if the clothes fit my doll?

Each product page includes detailed sizing information. Please check the recommended doll size before placing your order.

Are dolls included with doll clothing sets?

Unless otherwise stated in the product description, doll clothing sets do not include dolls.

Are doll clothes washable?

Yes. We recommend gentle hand washing with cold water and air drying to maintain the best appearance.

Are doll accessories removable?

Most accessories are removable and designed for easy dressing and play.

⸻

Halloween Costumes & Party Supplies

Are your masks and costumes suitable for adults?

Most of our Halloween masks and costume accessories are designed for teens and adults. Please review the product dimensions before purchasing.

Can Halloween products be reused?

Yes. Most costumes, masks, and party accessories can be reused for multiple events when stored properly.

What occasions are your products suitable for?

Our products are perfect for Halloween, cosplay events, masquerade parties, Mardi Gras, carnivals, themed parties, stage performances, and photo shoots.

⸻

Returns & Refunds

What if I receive a damaged or incorrect item?

Please contact us within 7 days of receiving your order and provide photos of the item and packaging. We will work with you to find a satisfactory solution.

Can I cancel my order?

Orders can be canceled before shipment. Once an order has been shipped, it may no longer be eligible for cancellation.

What is your return policy?

If you are not satisfied with your purchase, please contact our customer support team for assistance. Return eligibility may vary depending on the product type and condition.

⸻

Payments & Security

What payment methods do you accept?

We accept major credit cards, debit cards, PayPal, and other secure payment methods available at checkout.

Is my payment information secure?

Yes. All transactions are protected with SSL encryption to ensure your personal information remains safe and secure.

⸻

Contact Us

How can I contact customer support?

If you have any questions about your order or our products, please contact us at:

Email: jadeliuzuohua@outlook.com

We typically respond within 24-48 business hours.